Refund and Returns Policy

Thank you for shopping at Amrence First House! We are committed to providing you with the best products and customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 30 calendar days to return an item from the date you received it.
  • Process: To initiate a return, please contact our customer service team at [your contact email] with your order number and reason for return. We will provide you with instructions on how to send your item back to us.

Refunds

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, items not in their original condition, or items missing parts not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email] with your order number and details of the issue.

Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Non-returnable Items

  • Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additionally, gift cards and downloadable software products are non-returnable.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: [your contact email]
  • Phone: [your contact phone number]
  • Address: [your business address]

Thank you for shopping with Amrence First House. We value your business and strive to ensure your complete satisfaction.